Refund policy

Faulty or damaged product: If your TORMOUNT arrives faulty or damaged, contact us at hello@torma.store within 14 days of delivery. Include your order number and a photo showing the issue. We will send a free replacement — you do not need to return the original product.

Order not received: If your order has not arrived within 20 business days of the shipping date, contact us and we will investigate. If confirmed lost after 30 days, we will send a free replacement. We are not responsible for delays caused by incorrect shipping information provided at checkout.

Changed your mind: We accept cancellation requests within 12 hours of placing an order, provided it has not shipped. After shipping, unused items in original condition may be returned within 30 days. Return shipping is at the customer's cost. Refunds are processed within 14 days of receiving the return.

Surface compatibility: TORMOUNT is designed for smooth, flat surfaces. Limited or no hold on textured, dusty, curved, or porous surfaces is not considered a product fault. Please review the product description before ordering.

Contact: hello@torma.store