Support ▸ Shipping & Returns
Our commitment to you.
Simple policies. No small print that changes anything.
Free shipping
Free shipping on all EU orders — no minimum. EU delivery in 3–5 business days from dispatch. We also ship internationally; contact us for details.
- Dispatch window
- Within 1-3 business days
- EU delivery
- 3–5 business days · free
- International
- Available — contact us
- Carrier
- Tracked
30-day returns
Return TORMOUNT within 30 days of delivery — unopened or tried and not satisfied. We cover return shipping. Refunds process within 5 business days of receipt.
- Return window
- 30 days from delivery
- Condition
- Original packaging preferred
- Return shipping
- We pay it
- Refund timeline
- 5 business days
- Process
- Email us to start a return
Get in touch
Questions about your order, a surface we haven't tested, or something else entirely — write to us. We respond to every message, usually within a business day.
- hello@torma.store
- Response time
- Within 1 business day
- Languages
- EN
- Hours
- Mon–Fri, 09:00–18:00 EET